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Making it Easier to See the Homes You Like

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Brandon Farber

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Our product team is always exploring new features to make it easier for our users to find the right home. One of the newest features we are currently testing is “Schedule a tour.”  

This feature came out of users’ need to get an up close, realistic view of homes they find online by making an in-person visit. Now, thanks to our “Schedule a tour” feature available in select markets, users can begin the process of touring the home with a local agent that knows the market and can offer insights about the specific home and the neighborhood. 

How does it work? Let’s say you are looking for a three-bedroom, three-bathroom home in a great school district and a commute time of less than 45 minutes (all of which you can do on realtor.com!) and you find a home that matches your unique needs. You obviously want to see this home in person as soon as possible. To do this, simply tap the “Schedule a tour” feature, select the day and time you’re available, provide your phone number, and we’ll help you from there. 

A realtor.com representative (not a bot!) will contact you to gather some basic information from you, and based on your needs, connect you to an agent who knows the market and who can help get you access to the home you’re interested in. This local agent can work with you to get answers to your questions about the home and the home buying process, and to finalize the details of your home tour. 

IMG_5556.jpg?resize=496%2C850&ssl=1Mobile listing display page of Chicago home.

Schedule a tour” is one of several features that realtor.com is testing in an effort to make it easier for our users to accelerate their home search and make it easier for users to communicate with a professional.

For instance, once you’re working with a matched agent, our new connected experience allows you to communicate with him or her while you’re searching on realtor.com. In just a couple of taps on your device, you can call or text your agent to ask questions about a specific property or schedule a tour with your agent. Your matched agent is there to answer any questions you have and be a trusted resource throughout your home journey.

If you’re a frequent user, you might also have noticed that we now offer more homes on each search results page, offer real time updates, made key listing details more prominent, and have made it easier to learn about homes you are interested in with larger photos.

When we asked our users about the “Schedule a tour” experience, they have shared how easy the feature is to use, the prompt response they have received from our representatives, and the quality of the local agents they were connected with. If you live or are searching for a home in one of these markets, you’ll see the option of scheduling a tour while you’re on realtor.com and we encourage you to check it out. It’s meant to provide added value to our users, and there’s no commitment.

Many of our new features and site enhancements come from feedback from our consumers. The best part is that there is more to come. We’d like to hear, how do you think realtor.com can continue to make your home search easier? 


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